Operations Coordinator — 10% Per Job, Averaged ~$40/hr Last Month

You earn 10% of every completed and paid job — paid per job via Zelle, just like the cleaners. The average job is about $210, so you earn roughly $21 per job. February we did 36 services. March we did 81 — that's $1,700. April target is 100+. The business is doubling. More jobs, more money, automatically.

About 40 hours per month — not per week. Average is 2-5 services per day. Each one takes minutes of your time — the platform sends reminders, cleaners check themselves in, Zelle confirmations come to your email. You're responding to texts and clicking buttons in a dashboard between your other activities. You need to be responsive during business hours, but responsive means 15 minutes, not glued to a screen.

No. You are paid per job — 10% of every completed and paid service, via Zelle, within minutes of completion. Same way the cleaners are paid. No base, no hourly. You get paid when jobs get done and money comes in. That means you have every incentive to keep the schedule full, prevent no-shows, and chase every payment. March that averaged out to about $40/hr. We're aiming for 100 services per week — at that volume this role pays around $8,000/month.

Yes. That is exactly what this role is designed for. You need to be responsive during business hours (8 AM–6 PM ET) — meaning you can reply to a text within 15 minutes. If your other job allows you to check your phone and respond quickly, this works. Many dispatchers, VAs, and coordinators handle multiple clients or gigs at once.

A custom-built operations dashboard. It shows today's jobs, the cleaner schedule, client info, payment status, check-ins, and the 15-minute alerts — all in one place. You can run it from your phone or laptop. Cleaners have their own portal where they see their jobs, check in, check out, and hit the 15-minute button. Clients get automated reminders at 7, 3, and 1 day before. Everything is centralized — no spreadsheets, no guessing.

Strongly preferred. Our cleaning team is primarily Spanish-speaking. Being able to text a cleaner naturally in Spanish — not through a translator — makes you significantly more effective and makes the cleaners' lives easier. If you are bilingual, say so in your application video.

You own the calendar, the cleaners, and the collections. The full flow: jobs are scheduled, cleaners are notified automatically, you make sure they show up and check in. When the cleaner hits the 15-minute button, you reach out to the client to collect payment via Zelle. If the client is happy, you offer $10 off for a Google review. Then you pay the cleaner, take your 10%, and discuss next services if applicable. Between jobs, you handle any client or cleaner issues, onboard new cleaners, and keep Jeff updated.

Per job, via Zelle, within minutes of the job completing — same as the cleaners. Client pays via Zelle, you get the email confirmation, you pay the cleaner their rate, and take your 10%. It happens in real time, not at the end of the week.

You make more money. February was 36 jobs. March was 81. We're aiming for 100 services per week — that's $80K/month in revenue and $8,000/month for you. Yes, more jobs means more of your time, but the per-hour rate stays strong because the platform handles the automations. You don't renegotiate. You just earn more.

This is a 1099 independent contractor position. You are not an employee — you are paid per job, you set your own workflow, and you are responsible for your own taxes. At the end of the year you will receive a 1099-NEC for your total earnings. This is the same arrangement as the cleaners.

Go to thenycmaid.com/apply/operations-coordinator. Fill out the short form, upload a photo of yourself and a 60-second selfie video. If you're bilingual, speak in both English and Spanish in the video. We review applications within 48 hours.