Refund Policy

No money upfront means no refunds needed

Last updated: February 2026

Why We Don't Issue Refunds

We do not collect any money upfront. There are no deposits, no pre-authorizations, no advance charges, and no pre-payments of any kind.

Payment is collected approximately 15 minutes before the cleaner finishes. If payment is not received, the cleaner will wait and the wait time is billable. Time is billed in 30-minute increments. Because we never take your money in advance, there is nothing to refund.

This is by design. We believe you should only pay for work that's been done, and you should be able to see the quality before handing over payment.

Our Satisfaction Guarantee

If you are not satisfied with any aspect of your cleaning, contact us within 24 hours. We will send a cleaner back to address the specific issues at no additional charge. We stand behind our work — always.

✓Contact us within 24 hours of service completion with your concern
✓We will schedule a re-clean to address the specific issue — free of charge
✓Our goal is to make it right, not to argue about it

Payment Method

Payment is collected approximately 15 minutes before the cleaner finishes. If not received, the cleaner will wait and the time is billable. Time is billed in 30-minute increments. We accept:

Zelle

Apple Pay

Venmo

Credit Card

Debit Card

Cash

Cancellation Policy Summary

Since we do not take money upfront, cancellation refunds do not apply. We hold your spot on our busy schedule, turning away other clients — late cancellations and no-shows directly affect our team members who depend on this income. Our cancellation terms protect our cleaners' livelihoods:

One-Time & First-Time Bookings

Cannot be cancelled or rescheduled once confirmed. We reserve a cleaner exclusively for your slot and turn away other clients to hold it.

Recurring Services (Weekly, Bi-Weekly, Monthly)

7 days notice required to reschedule. Cancellations are only permitted if discontinuing the service entirely with 7 days notice.

For full cancellation details, see our Terms & Conditions.

Contact Us

Questions? Contact us at hi@thenycmaid.com or text (646) 490-0130.