Terms & Conditions

Service agreement for The NYC Maid

Last updated: February 2026

Service Agreement

By booking a cleaning service with The NYC Maid, you agree to the following terms and conditions. We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of any changes.

Booking & Scheduling

✓All bookings are subject to availability and confirmation.
✓We will confirm your appointment via text or email.
✓Accurate home information (size, condition, access details) must be provided for proper scheduling and pricing.
✓If the actual condition of the home differs significantly from what was described, pricing may be adjusted with your approval before cleaning begins.

Cancellation Policy

Our cancellation policy depends on the type of service booked:

One-Time & First-Time Services

Once a one-time or first-time cleaning is booked and confirmed, cancellations are not permitted. When we confirm your appointment, we reserve a cleaner's time exclusively for you — turning away other clients for that slot. Cancelling a confirmed booking directly impacts our cleaners' income. Please only book when you are certain of your availability.

Recurring Services (Weekly, Bi-Weekly, Monthly)

7 daysnotice required to cancel a recurring service entirely. This gives us time to reassign your cleaner and adjust schedules fairly.

3 daysnotice required to reschedule a recurring cleaning within the same week. Need to move your Thursday to Friday? Just let us know by Monday.

Recurring clients who consistently cancel or reschedule without adequate notice may have their recurring service discontinued.

Payment Terms

✓We do not collect any money upfront. There are no deposits, no pre-authorizations, and no advance charges.
✓Payment is due upon completion of service — before the cleaner leaves your home.
✓Accepted payment methods: Zelle (hi@thenycmaid.com), Apple Pay, Venmo, credit/debit card, and cash.
✓Pricing is hourly and transparent. The rate you are quoted is the rate you pay. No hidden fees, no surcharges.
✓If a cleaning runs longer than expected, we will communicate with you before continuing and adjusting the final amount.

Satisfaction Guarantee

If you are not satisfied with any aspect of your cleaning, contact us within 24 hours. We will send a cleaner back to address the specific issues at no additional charge. We stand behind our work.

Liability & Insurance

✓The NYC Maid carries full general liability insurance and bonding.
✓Any damage claims must be reported within 24 hours of service completion.
✓We are not responsible for pre-existing damage, normal wear and tear, or items left in accessible areas during cleaning.
✓Clients are responsible for securing valuables, fragile items, and personal belongings before the cleaning begins.

Access & Security

✓Clients are responsible for providing safe, clear access to their home.
✓Keys, lockbox codes, or doorman instructions provided to us are kept strictly confidential.
✓Our team will lock up upon departure if you are not present.
✓If we cannot access your home at the scheduled time due to lockout, the full service charge may still apply.

Contact Us

Questions about these terms? Contact us at hi@thenycmaid.com or text/call (212) 202-8400.