Privacy Policy

How we handle your information

Last updated: February 2026

Information We Collect

When you book a cleaning or use our website, we collect the following information:

Contact Information
Your name, phone number, email address, and home address — provided when you book a cleaning or request a quote.
Service Details
Information about your home (size, condition, access instructions) and any special cleaning requests or preferences.
Payment Information
Payment is collected in person upon completion of service via Zelle (hi@thenycmaid.com), Apple Pay, Venmo, credit card, or cash. We do not store payment card details on our servers.
Usage Data
We collect anonymized data about how you interact with our website — pages visited, buttons clicked, and features used. This helps us improve the user experience and make our site more useful for you.

How We Use Your Information

✓To schedule, confirm, and provide your cleaning service
✓To communicate with you about appointments, updates, and service-related matters
✓To assign the right cleaner to your home based on location and service type
✓To analyze anonymized usage data and improve our website experience
✓To send you relevant updates about our services (you can opt out at any time)

We Do Not Share Your Information

We do not sell, trade, rent, or share your personal information with any third parties. Period. Your data stays with us and is used solely to provide and improve your cleaning service.

The only people who see your information are the members of our team who need it to do their job — your assigned cleaner receives your address and access instructions, and that's it. We do not use third-party marketing platforms, data brokers, or advertising networks that track you.

User Activity & Analytics

We do collect anonymized data about how visitors use our website. This includes which pages you visit, what you click on, and how you navigate through the site. This data is used exclusively to improve the user experience — making it easier to book, find information, and get the most out of our services.

This data is never tied to your identity, never shared with third parties, and never used for advertising or profiling purposes.

How We Protect Your Information

We use industry-standard security measures including encrypted data transmission (SSL/TLS), secure access controls, and restricted internal access to personal data. Only authorized team members can view client information, and only what they need to perform their role.

Your Rights

✓Access the personal information we hold about you
✓Request correction of inaccurate information
✓Request deletion of your personal information
✓Opt out of any communications at any time

Contact Us

Questions about this privacy policy? Contact us at hi@thenycmaid.com or text/call (212) 202-8400.