Legal Information
Policies and terms for The NYC Maid
Privacy Policy
How we collect, use, and protect your information. We never sell or share your data.
Terms & Conditions
Service agreement, cancellation policy, payment terms, and scheduling rules.
Refund Policy
We don't take money upfront — so there's nothing to refund. Plus our satisfaction guarantee.
Do Not Share Policy
We don't sell or share your personal information with anyone. Your rights under CCPA.
The Short Version
- ✓We never take money upfront — you pay only after your cleaning is done
- ✓We never sell, share, or distribute your personal information
- ✓First-time and one-time bookings cannot be cancelled or rescheduled once confirmed
- ✓Recurring services require 7 days notice to reschedule — cancellations only if discontinuing service entirely with 7 days notice
- ✓Payment is due before the cleaner leaves — Zelle (hi@thenycmaid.com), Apple Pay, Venmo, card, or cash
- ✓We collect anonymized usage data to improve our website — never tied to your identity
- ✓Not happy? Contact us within 24 hours and we'll send someone back at no charge
Questions? Contact us at hi@thenycmaid.com or text (646) 490-0130.