Get in Touch
Text is fastest. Call if you prefer. Email works too. We respond to everything within 15 minutes during business hours.
(212) 202-8400Email Us
hi@thenycmaid.comFor detailed requests, photos, or questions. We respond within 2 hours.
Send EmailBook Online
thenycmaid.com/book
Submit your details online and we'll confirm your appointment within the hour.
Book NowHours & Location
Main Office
150 W 47th St, New York, NY 10036
Serving all five boroughs, Long Island & NJ
What to Include in Your Message
Help us quote you faster by including these details:
Example text message:
“Hi! I need a deep cleaning for my 2BR/1BA apartment on the Upper West Side. Available anytime next week. I have a cat.”
Where We Serve
Same Rates Across Every Location
No travel fees, no zone surcharges. Manhattan to Long Island — you pay the same flat hourly rate.
Our Response Time Promise
Text messages get a response within 15 minutes during business hours. Emails within 2 hours. We don't use bots or auto-responders — you're always talking to a real person who can answer your questions and book your cleaning on the spot.
Common Questions
Contact FAQ
What's the fastest way to get a quote?
Text (212) 202-8400 with your address, home size (bedrooms/bathrooms), and what type of cleaning you need. Most quotes are delivered within 15 minutes.
Do I need to call to book, or can I text?
Texting is our preferred method — it's faster for both of us. You can also call, email hi@thenycmaid.com, or book online at thenycmaid.com/book/new.
What information do you need for a quote?
Your address (or neighborhood), number of bedrooms and bathrooms, the type of cleaning you need (regular, deep, move-in/out, etc.), and your preferred date. That's it — we'll handle the rest.
How quickly can you schedule a cleaning?
Usually within 24–48 hours. For same-day service, text us before 10am for the best chance of afternoon availability. Same-day is $100/hr.
What areas do you serve?
All of Manhattan, Brooklyn, Queens, Long Island (North Shore including Great Neck, Manhasset, Port Washington), and northern New Jersey (Jersey City, Hoboken, Weehawken, Edgewater, Fort Lee). Same rates everywhere.
What are your hours?
Cleaning service is available Monday–Friday 8am–6pm and Saturday 9am–4pm. Our phone and text line is monitored Monday–Saturday and we typically respond within 15 minutes during business hours.
Is there any obligation when I ask for a quote?
None at all. Get a quote, think about it, and book when you're ready. No pressure, no follow-up calls, no sales tactics.
Can I book for someone else?
Yes. Many clients book cleanings for family members, tenants, or Airbnb properties. Just provide the service address and any access instructions.
Ready to Get Started?
Text, call, or email — we'll have a quote for you in minutes.